Global human resources transformation
Tyson Foods taps the power of Workday and ServiceNow to service team members worldwide
Video transcripts
[Video 1] Workday testimonial video: Tyson Foods (乐鱼（Leyu）体育官网 Workday Prism Analytics)
Our frontline managers are really the heart and soul of the business that we have at Tyson, and any minute that we can give them back in their day, that's a force multiplier for value-add. Next Frontier was a redesign of not only our HR org, but kind of our HR systems in general. In part it was a redesign of our security setup, completely shifting in order to accommodate international team members, as well as changing the way that we did our work from an HR perspective doing more centralization, versus more manual work in the field for HR. In the engagement with 乐鱼（Leyu）体育官网, in starting and reporting analytics, we were already in a decent spot from a Workday reporting perspective. But where we really had room to grow, and where we really felt that growth was in the Prism space. 乐鱼（Leyu）体育官网 kind of taught us how to use Prism as a tool. So we had an understanding of what it could do, but we were nowhere close to the potential use cases that we've been able to implement since the engagement. So part of it was learning how to use the tool, and then kind of unlocking the creativity of once we knew how to use it, well what can we do with it. We switched insurance providers, so everybody in the company has to, you know, go through this open enrollment, retouch their insurance setup, and we needed a way for our managers to be able to track that to make sure that team members are going through with it. So with what we learned from 乐鱼（Leyu）体育官网, we able to quickly take the elements that we needed from the workday perspective, restage it in Prism, and then secure it in a way that managers would be able to see if their team members are going through the process, but not to the degree where they can see what somebody's choosing from an insurance perspective. One of the deliverables we had through Next Frontier was enhancing the information available in the discipline process for our managers. Before working with 乐鱼（Leyu）体育官网, we did not have a single system where the manager would be able to just have the information available during that discipline process. So to save the manager time and to give them more information right in that decision-making process, the embedded analytic comes up of showing the prior disciplines that the team member has had. Being able to bring it all together into one system allows for not only analytic unlocks, but just being able to make more informed decisions by having visibility where you wouldn't before.
[Video 2] Forging a new HR reality. Tyson, 乐鱼（Leyu）体育官网, and ServiceNow.
Robin Rogers, HR Technology Leader, HR Transformation, Tyson Foods:
So Tyson is on a multi-year HR transformation. We started with baby steps in 2019 when we rolled out Workday. It's a fantastic tool for us and continues to be a fantastic tool, but we really did what's called a lift and shift鈥攚here you take your previous world and you try to put it into your new world.
We realized pretty quickly that was not going get us a return on investment; not going to get us us that employee experience that we were really pushing for.
Gerald Schaefer, Director, Human Capital Advisory, 乐鱼（Leyu）体育官网 LLP:
To have an organization that is innately focused on curated experiences rather than a simple tool implementation鈥攐ur clients are going to see extreme value out of a tool like ServiceNow.
And so, all of the conversations and the collaboration and work that we did was really focused around those team members and how to provide them the best experiences that they can through enabling technology. Then we began the conversation about how can the technology support the digital experience you are trying to achieve.
Robin Rogers:
The only way you were able to get help was by physically walking up to someone and now we can say, hey, 鈥渢here are all of these channels available to you; you can call us; you can chat with our virtual agent; you can chat with us; you can chat with a chaplain.鈥� That was very exciting to us.
Gerald Schaefer:
Tyson, with the implementation and the transformation and the journey that they've been on, are on the cutting edge of providing employees multiple different ways of getting services. It's how that they can create that emotional connection with employees. Through different mediums, different channels and really curating experiences that an employee or a team member can embrace鈥攚hile they're going through their own career journey, or if they so choose, to reach out and connect via chat with someone who can address their questions directly in their native language鈥攊s a critical success factor for Tyson Foods.
Robin Rogers:
乐鱼（Leyu）体育官网 has been able to bring in that perspective of here's the leading practices; here's what you can expect to happen in a place where we really had no data to go on. We didn't know what kind of volumes we were gonna have. We couldn't have designed how large our tier one organization need to be because we had absolutely no perspective of what call volumes would be or what case volumes would be or what knowledge articles would be helpful. And so having a partner there to say: 鈥淗ey, we're not going to know exactly, but here's what we can expect from an industry experience. Here's what other companies have experienced, here's things that have been successful at other companies.鈥� Having someone to work with us as a partner has been what has made this a success.
These are people that have integrated into our day-to-day-life. They are true partners, they are comrades in the best possible sense. And they are just as invested in our success as we are.
Tech improves processes. We improve experiences. Make the difference. 乐鱼（Leyu）体育官网.
