Video transcripts
Whataburger
Whataburger is a fast food burger chain. It started in Corpus Christi in 1950. And it is now in 16 states across the U.S. My name is Nicki Tafolla, and I am the Senior Manager of Talent Acquisition for Whataburger.
As with most companies, labor is always a concern, just the cost that it takes to attract talent is really high. And we work in an industry, in the restaurant industry, especially in quick service, that isn't always seen as a career opportunity. With Workday, the goal was to be able to attract the candidate and create an easy process for them to be able to be considered for the role.
Workday allows us to be able to build a platform to customize that experience for each candidate. So implementing Workday has allowed us to accelerate our hiring process, which is critically important when you're looking at the competitive landscape for hires. Prior to Workday, it could take us up to a week, in order to be able to onboard somebody, depending on what errors might possibly happen. With Workday, we're able to actually hire somebody and start them the same day, if we would like to. And they can begin training the same day, as well. And through their career, we're able to see their progression-- in skills and knowledge, and if they want to continue growing their career with us, we have the opportunities.
Since implementing Workday, in my role, I've seen improvements on the reporting side, so we're now able to report the actuals that are coming through the system. We're also able to see where we're seeing drop-off, so we're able to better assess that, and try to resolve it. We're able to look at each experience and say, "Is this really delivering what we want," for each type of profile of a candidate that may be coming through. We're also able to look at the processes that our hiring managers are experiencing, and improve those, based on the feedback that we're getting.
The partnership with 乐鱼（Leyu）体育官网 to implement Workday is critical. 乐鱼（Leyu）体育官网 was valuable in connecting us with other restaurant industry leaders that they'd worked with in the past to implement Workday. This really helped us with making sure that the build we were doing was the right one for us. We're growing fast, so 乐鱼（Leyu）体育官网 was really a great partner in making sure that they understood what was capable right now within Workday, and what would be capable in the future.
The 乐鱼（Leyu）体育官网 team was amazing to work with. They really set the stage for us at the beginning, and let us know what our experience was going to be. We had an accelerated implementation path, and they were very clear on what those steps were going to be to make it happen. Working with 乐鱼（Leyu）体育官网 was an amazing experience.
Panda Restaurant Group - Digital transformation
Panda Restaurant Group is one of the largest family-owned restaurants, not only nationwide, but globally known around the world. It actually started in 1973. Fifty years later we are now at 50,000 associates, over 2,500 stores, and in 11 countries - and we're still expanding. I oversee the strategic implementations of large enterprise systems such as Workday. I also manage not only the ongoing support, but making sure that we continue to leverage the system ensuring that we maximize its value. Going into this new ERP journey we knew that it would be high impact because we're replacing all of our systems 鈥� finance, HR, procurement, etc., right? we wanted to see how we can streamline it, how we can optimize it, right? And I would say the key word in all this is we wanted to be able to see how our business can transform.
What we saw in 乐鱼（Leyu）体育官网 is that yes they have the industry experience, they have the experience with Workday, but what we also saw is that they seem to understand that core piece of who we are as a company, you know loving your people, caring about the guest, as well as giving back. We see all of those values and philosophy also embedded in 乐鱼（Leyu）体育官网.
Some of the benefits that we got from our partnership with 乐鱼（Leyu）体育官网 is learning about the leading practices in HR, in finance, and the procurement. These are things that we haven't really thought about before, but now we're thinking in more detail. They've helped us with process design and with coming up with some creative solutions, and now we're being able to see that. You know for something as large and complex as this we would think oh maybe 2 years, right? We're seeing how it can be done in a year. I would describe 乐鱼（Leyu）体育官网鈥檚 style of work as being very collaborative and strategic. We not only love and value our associates, we also value our partners. They are part of the Panda family.
Tyson Foods - 乐鱼（Leyu）体育官网 Global capabilties
乐鱼（Leyu）体育官网 has helped us organize both our HR organization and our people services really coming up with that operating model that that's very holistic. We also took a lens that our Workday environment needed to be global.
In part it was bringing on our international countries that were not in the Workday tenant. In part it was a redesign of our security setup completely shifting in order to accommodate these听 international team members, as well as changing the way that we did our work from an HR perspective doing more centralization versus more manual work in the field for HR. It really pulled that together in听 one big redesign. From a global rollout perspective really before bringing on our international听 information, we were blind to you know some of the practices and what was going on with our people being able to bring it all together into one system allows for not only analytic unlocks, but just being able to make more informed decisions by having visibility where you wouldn't before.
We really are a company that is started off in the United States and we've grown via acquisition and that can be really difficult when you think about trying to make that transition to being a true global enterprise. Having听 乐鱼（Leyu）体育官网 partners around the world that help speak the language that help understand what those hurdles are going to be what those roadblocks might be. You can't discount the feelings and emotions of people across the globe because people even if they're tied to their Excel sheets and the systems that they have it's still what they have and it's what they know, and so we've got to help them get over that hurdle. Having 乐鱼（Leyu）体育官网 around the world and really helping dive into those cultures and understanding how we听 can get through those roadblocks has been absolutely critical for us because without it you know you're听 just rolling out technology and you're rolling out a new work design, and you're saying sign off at the end, and that's not what change management is. Change management is continuous, and coming up with the plan of how we train people and get them on board. It's really something that people have to step into and consider it a long-term investment.
乐鱼（Leyu）体育官网 has been able to show us a lot of value because of the partnership that they have with Workday, and just the understanding of how to run a transformation of this size you know when we set out to do this type of transformation it's a massive undertaking. You're looking at a whole reorganization of your entire Human Resources Group. You're looking at deploying multiple systems rolling out Workday. You're really looking at a massive digital HR transformation. In a lot of cases a change that's happening for someone in say Brazil versus China versus Korea versus Thailand. It can be really different and having consultants from 乐鱼（Leyu）体育官网 to be able to engage with those regional leaders has really been super impactful for us because it's giving them a really sort of personalized feel of communication that they wouldn't have got from us just jumping on a call and saying hey here's听 how it's going to be and that's what we're going to go with. So, having 乐鱼（Leyu）体育官网 come in and really be a partner in that and understanding where we might be a little bit different where our Workforce has different听 challenges, different opportunities. Having that experience, and having it be Global, having people who can engage with our HR leaders across the globe, helping explain helping through that change management process, that's really the benefit that 乐鱼（Leyu）体育官网 has been able to bring for us.
They were wildly helpful the entire process, and not just when they were advising us on what leading practices were, it was in the training. When they were recommending configuration options to us, they wouldn't just go in and do the change for us, they would do the change with us and show us how it was done, why each step was done the way it was, and teach us how to do it ourselves so that in the future we'd be able to maintain it ourselves. They were great at advising, they were great at teaching, great at making sure that we understand the system because they won't always be around, and it is our system so, us owning it is very important. 乐鱼（Leyu）体育官网 was a great partner.
Stephen McCoy, Tyson Foods
So, Tyson Foods鈥� next Frontier is a transformational journey where Tyson Foods is transforming the way HR works, as well as expanding our Workday footprint to our global HR organization and team members.
Some of our biggest and key challenges throughout this journey has been truly understanding how every aspect of our business operates. Whether it is our domestic population, with each one of our locations operating in a different way. All the way to our International Footprints where each segment operates in a completely different manner. So, at the start of our project we had a lot of security challenges. We did a complete shift and moved to a location-based security model. It is allowed HR Partners to get better detail into the data that they need. It is allowed easier reporting and it's removed some of the burden of roll assignments from our people operations team.
We have made several enhancements some of the biggest key ones though have been for our Frontline team members they have to find jobs available to bid on at their locations. With the help of 乐鱼（Leyu）体育官网, we actually developed a solution that we called a bid board and that's where they simply just click a single link and it's going to display all open positions at their location.
乐鱼（Leyu）体育官网 actually has brought a lot of leading practices and solutions for us. They were able to take Tyson back to basics of the Workday out of the box solution. They have shown us the best ways of having business processes configured and the way it's intended to operate as a true business process. To any organization looking to expand globally or implement Workday globally, take your time, understand your business, understand your operating model, understand the local laws and regulations of the country or countries that you are looking to expand into, and then ultimately tailor your business processes to match that.
So, working with 乐鱼（Leyu）体育官网 has actually been a very fun journey. They take the time to actually know the business, know the people. They get to understand your needs. They are just a part of the team and almost like part of a larger family.
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Robin Rogers, Tyson Foods
We're a multinational, protein focused food company. We supply 20% of the beef, pork, and chicken to the United States. We have about 140,000 team members across the globe. And last year had 47 billion in sales. It's time for us to transform. We're never going to get that return on our investment unless we fully embrace digital transformation and a new way of working for Tyson.
We had deployed Workday in 2019 and it was quickly becoming apparent that we were not going to get our return on our investment. And we engaged a lot of consulting firms, and every single one of them came back and said, hey, you really need to think about your HR operating model. It's really never going to be impactful unless you can get people to use it.
So, it was really important that we had a partner that looked at this holistically, and 乐鱼（Leyu）体育官网 was really the one that did that for us.
They really had the best experience and being able to not just deploy a system or take a system and optimize it for us but providing us with a path forward with our operating model. 乐鱼（Leyu）体育官网鈥檚 style of work has really been about bringing us together and 乐鱼（Leyu）体育官网 was really the one that had us understand that moving from this very disparate HR model and moving it into an HR shared services model would really help us see the value and not just Workday, but all of our HR system landscape.
So, in the future, I think we've got a great path forward with rolling out Workday to some of our additional countries. It's also given our leaders an opportunity to see what investment in Workday really looks like. I think this has helped show them where we can be if we really invest in this product.
