ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø has been named a 'Leader', the highest designation possible, in The Forrester Waveâ„�: Customer Experience Strategy Consulting Services, Q4 2024 report.
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Forrester evaluated 12 firms, assessing them in three categories: Strategy, Current Offering, and Customer Feedback. ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø was among the top three highest scores on the ‘strategyâ€� and ‘current offering' axis out of all the vendors evaluated by Forrester, citing ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø as a “good fit for organizations looking for a transformation partner with broad and deep industry expertise.â€�
Forrester also noted in the report that the referenced clients were “pleased with the level and speed of KPI improvement resulting from their engagements,â€� and ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø’s ability to “translate and apply best practices from other industries.â€�
The Forrester report notes “ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø’s CX practice has made significant financial investments to advance its AI capabilities,â€� and specifically the firm’s strengths in upfront analytics and insights generation from marketplace analysis, customer research and its industry expertise.â€�
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø wasÌýrecognized for its ability to work with clients across the globe, with “dozens of ignition centers, insight centers, and innovation labs spread across the globeâ€� that connect clients locally and regionally with insights and innovation that will speed up their transformations.
"This award is a testament to our commitment to understanding customer needs, exceeding expectations, and driving innovation with a human-centric approach, says Jeff Mango, Managing Director, CX Lead, ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in the U.S. Built on ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø’s Six Pillars of Customer Experience Excellence, our approach demonstrates how technologies like AI and Gen AI can be integrated to complement â€� and not overshadow â€� the essential human touch in delivering exceptional customer experiences."
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