ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø named a leader in customer experience strategy consulting services
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø is honored to be recognized as a Leader, the highest designation possible, in The ForresterWaveâ„�:
Customer Experience Strategy Consulting Services, Q4 2024.
Forrester cites ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø as a “good fit for organizations looking for a transformation partner with broad and deep industry expertise.â€�
We are honored to receive the highest designation possible from Forrester. We believe this is a result of many years of extraordinary client partnership and is a testament to our commitment to enabling our clients to deliver tangible value from their customer-centric investments.
Scott Lieberman
US Customer Advisory Leader, ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø
Forrester noted in the report that the referenced clients were “pleased with the level and speed of KPI improvement resulting from their engagements,â€� and ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø’s ability to “translate and apply best practices from other industries.â€�
Additionally, it was noted that “ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø’s CX practice has made significant financial investments to advance its AI capabilities and already broad industry expertise. It stands out in its approach to pricing flexibility and transparency, with a team that manages the pricing process and is facilitating the growth of its performance-based contracts.â€�
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Client spotlight
Client Story
Putting customers at the center of their go-to-market strategy
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø and Grünenthal use data and measurement to redefine the customer experience
Client Story
Personalized patient care, delivered on scale
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø helped a regional teaching hospital optimize patient access operations to grow revenue, attract more patients and keep patients in network.
Client Story
Customer experience in every serving
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø helped a U.S. national restaurant chain analyze customer and operational data to support its plans for expansion.
Client Story
Bold ingredients for growth, baked in
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.
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