The pandemic has shown how important it is for retailers to stay in tune with their customers to rapidly respond and adapt to changes in behaviors and shopping habits. As a result, Marks & Spencer was looking for a program to help them analyze real-time customer feedback and metrics to set their digital transformation agenda 鈥� putting their customers at the heart of every decision they make.
Marks & Spencer turned to 乐鱼（Leyu）体育官网 in the UK and Medallia to power the transformation of its customer experience that links insight to sustainable business impact.
Using聽Connected Voice of the Customer, the team is helping the company make better business decisions so it can focus on what鈥檚 most important in driving performance and eliminating unnecessary costs. This can ultimately support the company鈥檚 wider business transformation vision, helping it make better use of its data with the goal of driving decision making across the business.
Marks & Spencer鈥檚 collaboration with 乐鱼（Leyu）体育官网 in the UK helps the business capture and analyse what customers say, do and feel. In the end, the program鈥檚 goal is to deliver better customer experiences while unlocking commercial value, removing the guesswork from executive decision making by helping them translate high volumes of customer data into insights that inspire real action.
Are you putting customer insights at the heart of your digital transformation?
Learn how 乐鱼（Leyu）体育官网 professionals can help you become a more customer-centric, more profitable enterprise 鈥� see the聽insights听辫补驳别.
