Transformation powered by people using generative AI
The opportunity: Ensuring widespread adoption, responsible use and early learning.
With headquarters in Denmark, acute care diagnostics global leader, Radiometer makes products and solutions for hospitals, clinics and laboratories in over 130 countries with around 4,800 employees worldwide. Its diverse range of products and solutions provide healthcare professionals with comprehensive clinical information, helping them to make potentially life-saving diagnostic decisions.
Building on its value of continuous improvement and driven by an ambition to meet customers鈥� ever-evolving needs, Radiometer wanted to explore the potential of artificial intelligence (AI) as a means of generating exact insights and fueling scientific advancements.
Radiometer was looking to find a responsible approach to designing, building and deploying an internal AI system, and a key factor in its decision to collaborate with 乐鱼（Leyu）体育官网 in Denmark is how 乐鱼（Leyu）体育官网 assesses the ethics, governance and security around clients鈥� AI and machine learning technologies. The set of frameworks, controls, processes and tools developed by 乐鱼（Leyu）体育官网 professionals can help clients harness the power of AI in a safe, trustworthy and ethical manner, while realizing the highest value.
A longtime, loyal customer of Microsoft solutions, Radiometer鈥檚 decision to deploy the internal AI system on Microsoft Azure centered around the platform鈥檚 ability to optimize performance of business-critical applications.
Our response: Achieving individual and organizational value with AI.
From the outset, Radiometer鈥檚 leadership wanted to ensure that employees would derive individual value when using the company鈥檚 AI system. Specifically, that it would contribute to employees鈥� sense of competency, autonomy and creativity. Given that AI and machine learning is viewed by many as a threat to job security, this focus 鈥� on empowering people through the use of generative AI technology 鈥� was a core tenet of Radiometer鈥檚 design requirement.
Creating a backlog of the requirements needed to deploy an internal, data-integrated LLM solution was a key part of Radiometer鈥檚 collaboration with 乐鱼（Leyu）体育官网 in Denmark, along with defining the organization鈥檚 AI roadmap, and establishing safe usage guidelines.
RADChat, the proprietary LLM AI system co-developed by 乐鱼（Leyu）体育官网 professionals and Radiometer, and powered by Microsoft Azure, has been deployed for use across a range of applications within the organization, including knowledge management and retrieval; customer sales, services and operations; and recruitment and onboarding. The tool is already transforming the business by automating and executing language-based tasks with unprecedented speed and efficiency. Moreover, the learnings are helping to shape and refine future use cases for the business.
The outcome: AI unlocks new power for Radiometer employees.
Much has been said of the potential of AI to liberate knowledge workers from tedious, time-consuming tasks, so they can focus, instead, on work that requires human ingenuity and creativity. RADChat, as a catalyst for innovation, is helping Radiometer realize business transformation through the combined power of people and generative AI technology. Employees have likened the tool to collaborating with a new co-worker and are supportive of the way it boosts productivity. 鈥淚t鈥檚 like having a clever assistant,鈥� an HR analyst at Radiometer says.
While it is undeniable that generative AI, as an emerging technology, entails clear uncertainties and risks, it also holds enormous potential. 乐鱼（Leyu）体育官网鈥檚 deep expertise in risk considerations with respect to emerging technology, such as AI, machine learning, and data and analytics, helps organizations, like Radiometer, navigate the way forward and bring responsible AI solutions to life.
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