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Signals of change
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Telco service revenue has stabilized over recent years.ÌýDespite substantial revenue growth in technology-related industries, telco operators experienced slow revenue growth at a compound annual growth rate (CAGR) of just under 1 percent¹. This sluggish growth is primarily attributed to stagnant consumer service revenues, with both fixed and mobile subscription numbers reaching saturation points, and intense competition continually eroding average revenue per users (ARPUs). As a result, telcos are increasingly shifting their focus to the business-to business (B2B) segment as a key driver for revenue growth.

• Telcos should continually invest to avoid becoming outdated.
• Business-to-consumer (B2C) customers seek fast and reliable connectivity, personalized services, and an excellent customer experience.
• B2B customers are looking for secure, scalable telco solutions with integrated services and personalized support.
• Traditional telco models are focused on infrastructure and network operations, with less emphasis on customer experience.
• Telcosâ€� traditional business models are no longer fit for purpose to address the new digital opportunities.

What are the key characteristics of a techco?

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Techcos are the modern evolution of traditional telecommunications companies that have embraced the digital landscape and beyond. They prioritize innovation, digital transformation, and customer experience. Techcos are characterized by their focus on:Ìý

• Client centricity
• Digital experience
• Automation
• Data utilization

In the pursuit of techco status, recognizing ambition alone won't necessarily suffice. In our view, a strategic paradigm shift is imperative, necessitating a holistic restructuring of the telco company's operational landscape.

As telcos embark on transformational journeys to adapt to the evolving digital landscape, they may encounter several challenges that could hinder their progress and success.

Telco companies that can effectively address these challenges are typically more likely to succeed in their transformational journeys and maintain a competitive edge in the evolving digital landscape. By embracing agility, fostering innovation, and prioritizing customer needs, telcos can navigate these challenges and likely emerge as leading players in the future of telecommunications.ÌýÌý

How ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø can help

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Working with your enterprise, operations, and technology development, ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø Connected Enterprise helps you address a lack of customer centricity, siloed activities, disaggregated data and legacy technology systems that are no longer fit for purpose. With an agile mindset, ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø professionals can assess and adjust your approach to help ensure it is right for your current needs and conditions.

ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø professionals can guide you on where and how to begin your transformation journey and provide the support you need along the way. Everybody can benefit from the circle of value creation â€� from your organization to your customers, to the wider ecosystem of partners, stakeholders, markets and communities.

Today’s businesses know that in order to survive and thrive in the digital age they should be built around their customers, with an ability to continuously respond and adapt to ever-changing needs.

• ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø Connected EnterpriseÌýis one part of the Elevate. Connected. Powered. Trusted. approach to transformation.Ìý
• Elevate.ÌýCan help you unlock value â€� efficiently. No matter where you are in your transformation and growth journey, we can help you achieve measurable improvements to revenue, operating margins, cost structures and working capital positions. ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø Elevate can provide value, quantified and delivered.
• Connected.ÌýCan help you transform to a digitally connected and customer-centric organization, driven by data, enabled by technology and people, and ready to seize opportunities and reach new levels of performance and value.
• Powered.ÌýCan help you boldly deliver functional transformation with leading practice operating models, processes and technology, while enhancing efficiencies, engagement, experiences and growth.
• Trusted.ÌýCan help you seamlessly embed a balanced approach to risk and regulation into every part of your organization, while securing the stakeholder confidence that enables responsible growth, bold innovation and high performance.