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乐鱼(Leyu)体育官网 named a Leader in Automation Fabric Services 2024

乐鱼(Leyu)体育官网 recognized by Forrester for bringing a strong vision for business-focused automation
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乐鱼(Leyu)体育官网 has been recognized as a Leader in

The report covers an 18-criteria evaluation of automation fabric service providers. 乐鱼(Leyu)体育官网 was named a Leader among the 14 providers assessed.

The report outlines that: 鈥淭he automation landscape is shifting from isolated task-specific technologies like robotic process automation (RPA) and digital process automation (DPA) to integrated automation fabrics. These fabrics weave together AI, workflow, and process intelligence tools to automate complex end-to-end processes, creating a seamless layer across the organization.鈥澛�

It goes on to explain that automation fabric service customers should look for providers that:

  1. 鈥淪upport impactful and sustainable autonomy across business operations鈥�;聽
  2. 鈥淒evelop, integrate, and scale complex automations鈥�; and
  3. 鈥淭ransform workforce, skills, and organizational culture for automation鈥�.

In relation to our capability, the report states that 鈥溊钟悖↙eyu)体育官网 offers differentiated business transformation and change management. 乐鱼(Leyu)体育官网 brings to the table a strong vision for business-focused automation, along with specific strengths including sectoral expertise and business process know-how鈥�. Adding, 鈥淸乐鱼(Leyu)体育官网] applies its [functional transformation] framework to clients鈥� business models by combining insights on targeted operating models for back-office and end-to-end functions with preconfigured technology components, delivering automation in key business areas鈥�, and 鈥溊钟悖↙eyu)体育官网鈥檚 current offering is strong in areas such as process transformation and architecting of a North Star blueprint for automation-fueled transformation鈥�.

We are proud of the commitment 乐鱼(Leyu)体育官网 firms have shown in building leading practices that helps clients apply technology enablers such as Gen AI, large language models, and RPA to create differentiated experiences for their own customers and employees. By starting with the model answer, 乐鱼(Leyu)体育官网 firms can help accelerate change, and reduce risk. In support of this the report continues, 鈥淸乐鱼(Leyu)体育官网] has made a significant three-year investment in AI and AI-enabled technologies with a focus on transforming services delivery, upskilling its workforce, and developing IP within its [functional transformation] portfolio鈥�.

We believe that our approach, technology solutions, and commitment to clients sets our global organization apart. The report concludes: 鈥溊钟悖↙eyu)体育官网 is a strong option to help clients with the systematic transformation of departmental workflows or large, complex, and end-to-end value streams.鈥�

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester鈥檚 objectivity聽.

We are honored to be recognized as a 鈥楲eader鈥� in The Forrester Wave鈩�: Automation Fabric Services, Q4 2024 assessment. This recognition reinforces the strength of our technology solutions and robust assets, helping clients integrate automation, unlock new value streams, accelerate business outcomes, and drive sustainable growth with confidence.

Matteo Colombo

Principal, Global Cloud, Data & AI Leader

乐鱼(Leyu)体育官网 International

It鈥檚 fantastic to see 乐鱼(Leyu)体育官网 firms being acknowledged in this way. At 乐鱼(Leyu)体育官网, we work with our clients in their digital transformation journey, with automation as a key enabler. We believe this report reflects our significant investment in AI, keenly focused on transforming services delivery.

Rui Gon莽alves

Partner, Head of Technology Consulting

乐鱼(Leyu)体育官网 Portugal

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Bobby Soni

Global Technology Consulting Leader

乐鱼(Leyu)体育官网 International

Matteo Colombo

Principal, Global Cloud, Data & AI Leader

乐鱼(Leyu)体育官网 International


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