Intelligent automation clears the way for innovation
乐鱼（Leyu）体育官网 helped a healthcare products manufacturer leverage Blue Prism and Appian robotic technologies to reduce manual processes and redundant work.
Client
A global life sciences company
Sector
Life sciences
Project
Digital transformation including intelligent automation
Client challenge
This FORTUNE 100 company has a large, diversified healthcare product portfolio. Manual processes and redundant work along with inconsistent聽data and reporting pushed costs up and stressed effective communication and decision-making.
For this company to continue delivering the innovative products healthcare professionals and families expect, it needed to add intelligent automation as part of its transformation. Based on a long relationship, the company called on 乐鱼（Leyu）体育官网 to use intelligent automation to boost process efficiency, functional excellence, and employee experience.
When digital transformation was not optional, this company counted on 乐鱼（Leyu）体育官网's experience, knowledge, and tools to help it enable ongoing success.
Approach
As technology evolved, 乐鱼（Leyu）体育官网's ongoing work for this client expanded from business process management to include sophisticated intelligent automation to further improve back-office processes, make work more efficient, and enhance the employee experience. The expansion included聽using intelligent automation to help transform IT, IT finance, research and development, manufacturing, and regulatory affairs across worldwide locations. These are just a few project examples:
1
We built, deployed, and supported 10 Blue Prism-based RPA pilots across finance, human resources, and procurement to assist with the back-office transformation in global services. Helped build a thorough RPA operating model and governance structure to help along the journey.
2
We added automation to an existing procurement system that creates a consistent look, feel, and workflow for employees around the world鈥攆rom request through approval and delivery. The automation cut a 30-day procurement process down to about 10 days.
3
We used an Appian Cloud-based system to replace 20-plus disconnected SharePoint sites with a unified view to track $800 million worth of IT projects across 5,000 IT developers and contractors. The system eliminated manual data re-entry, aligned data fields across subsystems, and integrated pricing information into the statement of work process.
4
We created and deployed an Appian platform-based digital transformation series to address numerous business problems, including automating the company鈥檚 worldwide medical device regulatory information management. To help the company meet varying regulations for medical devices聽around the world, 乐鱼（Leyu）体育官网 created a global repository for reusable regulatory data and automated a largely manual and labor-intensive medical聽device license renewal process that depended on multiple regions鈥� and franchises鈥� processes, systems, filing cabinets, and individual employees.聽The result is unified process and data for new filings, renewals, and changes with health authorities across the approximately 30 million registered devices and 150,000 active licenses in 160 countries for 1,200 users. The transformed process provides visibility into ongoing and聽historic data, eliminates human error, provides a full audit trail, improves the company鈥檚 speed to market and forecasting abilities, and accelerates innovation.
Benefits to client
For this client, 乐鱼（Leyu）体育官网 built, deployed, and supported 10 Blue Prism-based RPA pilots to assist with the back-office transformation in global聽services. We also created and deployed a series of Appian-based digital transformations, including the company鈥檚 worldwide medical device regulatory information management that unified processes and data for new filings, renewals, and changes with health authorities across聽the approximately 30 million registered devices in 160 countries. This work:
1
Enabled employees to move away from manual, transactional tasks to more valuable analytical work.
2
Proved robotic process automation (RPA) worked across the company鈥檚 applications suite and could sustain longer term.
3
Reduced cycle time by 75 percent to improve efficiency and lower costs by $1.2 million in the first year with an Appian-based system to track information technology projects across 5,000 IT developers and contractors.
4
Increased visibility into processes to decrease errors and improve abilities to forecast.
5
Created consistent employee experiences with the transparency to monitor them.
6
Pawned new opportunities across business units based on project successes.
乐鱼（Leyu）体育官网 insights
When digital transformation was not optional, this company counted on the 乐鱼（Leyu）体育官网 team鈥檚 experience, knowledge, and tools to continue聽the company鈥檚 ongoing success.聽
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A long relationship built on trust and commitment set the path for adding intelligent automation to the company鈥檚 transformation.聽
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Our partner ecosystem included strong relationships along with deep skills and experience implementing Appian, Blue Prism, and other intelligent automation leaders鈥� technology to solve business problems.
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The onshore and offshore model delivered high-quality work for a competitive price.
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Current successes created the foundation for adding artificial intelligence to other parts of the business.
Meet our team
Jerry Iacouzzi
Principal, Advisory, 乐鱼（Leyu）体育官网 US
Jerry Iacouzzi
Principal, Advisory, 乐鱼（Leyu）体育官网 US