The competitive value of trust
To support the lender's growth initiatives, 乐鱼（Leyu）体育官网 helped Fremont Bank assure the resilience of its mortgage software and systems.
Client
Fremont Bank
Sector
Financial services
Project
Loan origination system upgrade
Client challenge
In the end, software and systems are as good as the implementation behind them. When privately held Fremont Bank invited 乐鱼（Leyu）体育官网 to discuss a focused set of software-testing and defect questions in 2017, it was eager to position itself for continued growth as a regional mortgage lender. Bank leadership was聽determined to assure the resilience of Fremont Bank鈥檚 mortgage software and systems, which it saw as the foundation for new strategic initiatives.
Fremont Bank understood that technology-intensive functions like mortgage lending require robust support networks. It knew solid external partnerships鈥攚ith software vendors, regulatory risk experts, and mortgage-lending advisers鈥攚ere an important basis for future competitiveness. Perhaps as important, the聽bank was willing to act decisively on its perspective. Fremont Bank and 乐鱼（Leyu）体育官网 identified their LoanSphere upgrade as a pilot opportunity to model vigorous聽partnerships.
Finding a partner that had helped others through these transitions and had the management skills to handle this large scale project was instrumental in our selection of 乐鱼（Leyu）体育官网.
Michael Moran
Vice President and Chief Technology Officer, Fremont Bank
Our approach
乐鱼（Leyu）体育官网 used two preliminary assignments at Fremont Bank to assess and map out a client server upgrade for the bank鈥檚 LoanSphere Empower Web 7.2 system. On the success of those engagements, 乐鱼（Leyu）体育官网 carried out a thorough 14-month implementation project, collaborating closely with their IT organization through planning, building, testing, pilot, and full-launch stages. As part of the project, 乐鱼（Leyu）体育官网:
1
Assembled a multidisciplinary 乐鱼（Leyu）体育官网 team that included specialists in Black Knight software, loan origination system implementations, financial risk compliance, and project management.
2
Created a test plan and more than 400 testing scripts to support all phases of testing.
3
Worked with the bank鈥檚 IT team from a shared implementation ethos of simple, pragmatic solutions and foundational competence.
4
Leveraged C-level sponsorship from Fremont Bank鈥檚 CEO and board, maintaining continuous stakeholder buy-in at every step of the project through weekly status calls and a track record of meeting every interim deadline.
5
Documented and maintained process-flow diagrams usable by the bank for future testing, training, and process improvements.
6
Actively invited the continuous participation of the vendor, Black Knight, throughout the project, as a key source of practical upgrade experience and regulatory perspective.
Benefits to client
Working closely with our client through three successive assignments, 乐鱼（Leyu）体育官网 helped the bank tap into multiple streams of outside expertise that complemented its own strengths:
1
Fremont Bank鈥檚 IT and PMO organizations consolidated their role as a center for best practice in areas like project documentation and management, software testing methodologies, and process flow planning.
2
A strengthened relationship with LoanSphere Web provider Black Knight, facilitated by 乐鱼（Leyu）体育官网, now provides the bank with ongoing regulatory insight and upgrade-release savvy.
3
With mortgage-lending infrastructure in place, the bank is well situated to add new features to its mortgage-lending offer and strategically grow market share.
乐鱼（Leyu）体育官网 insights
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External partnerships help organizations stay competitive
In IT-intensive fields like banking, organizations need to be able to confidently rely upon on external partners to complement their own strengths.
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Internal partnerships are critical
乐鱼（Leyu）体育官网 helped Fremont Bank鈥檚 CEO and board forge even stronger alignment with the bank鈥檚 IT team, so that all important internal stakeholders remain equally invested in shared objectives.
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Trust is earned a day at a time
乐鱼（Leyu）体育官网 built credibility through a demonstrated commitment to our client鈥檚 success, proven daily through insights shared, deadlines met, and results delivered.