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AI agentic systems are evolving faster than any technology in recent memory. Mastering them requires robust data infrastructure, clear ROI metrics, security and trust, and a forward-looking operating model. Organizations that start now will be best positioned to leverage AI agents for genuine business transformation.

While AI agents do boost productivity, they are increasingly viewed as catalysts for tangible ROI and market disruption. AI agents can help you deliver value.

The disruptive potential of AI agentic systems demands a focus on fundamentals to prepare IT to take advantage of the opportunities born of this disruption. Below is a three-phase strategic framework, expanded to include how-to considerations and governance guidelines, ensuring that CIOs and CTOs can put these ideas into action.