Managed services a growth enabler for fintech companies
Emerging fintechs are growing quickly, with ambitious goals. Using data and digital technology, they can rapidly onboard customers, expedite transactions, and provide easy access to services through apps.
With such bright prospects, some fintechs want to expand from, say, 6,000 customers today to 26,000 in two years. But this kind of growth ambition requires investment not only in the business model but also in the compliance model.
Global regulators are holding fintechs to higher levels of scrutiny in financial crime, consumer protection, cross-border transactions, generative AI, data security, and operational resilience. Noncompliance can lead to fines, reputational damage, and revocation of licenses鈥攏ot to mention loss of the customer and regulator trust that鈥檚 required for bold expansion.
That鈥檚 why some savvy fintechs, especially those that operate in multiple jurisdictions, are using managed services to transform their compliance processes鈥攁nd keep evolving them to meet fast-changing regulations.
Modern managed services go far beyond cost savings and efficiency. In financial crime compliance, for example, leading providers combine forensic expertise, advanced technology, and operational excellence to improve accuracy and stakeholder trust related to regulations such as customer due diligence (CDD) and know your customer (KYC).
These providers start by evaluating a fintech鈥檚 policies, risk methodology, and compliance technology. After creating new, automated processes鈥攚ith compliance tech that鈥檚 integrated with core banking systems and provides a 360-degree view of customers鈥攑roviders can use compliance analysts to continue running those processes as a service.
These analysts can be hard for banks to come by and, ultimately, can stand in the way of expansion into new jurisdictions. Leading managed services providers, on the other hand, are building鈥攁nd continually upskilling鈥攇lobal teams of compliance professionals to help fintechs adapt to evolving regulations. It鈥檚 the quality of a provider鈥檚 people, not just its technology, that makes the difference in ongoing transformation.
As fintechs chart a course of growth, progressive leaders are considering the effectiveness and scalability of their compliance processes. They know their ability to earn regulator trust, attract new customers, and adjust to constant change depends on it.
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For an archive of past blogs, please visit Going Beyond: Managed Services.