乐鱼（Leyu）体育官网

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      Building a people centric Global Business Services

      Learn how we integrated leading edge technology for Danone
      Tasty food and Delicious food concept.Portrait asian kid girl eat yogurt cup with milk pudding into mouth.Breakfast food, Asian kid, Healthy lifestyle.Tasty face hungry kid.girl child happy meal.

      The opportunity: Overcoming outdated processes in favour of harmonisation and simplification.

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      Danone is a world-leading food and beverage company, with 100,000 employees in over 55 countries. Danone鈥檚 purpose is to bring health through food to as many people as possible and its leaders recognised that to be able to serve the total needs of the organisation, digital transformation was imperative.

      Faced with the challenge of reducing business services complexity and replacing outdated and disparate systems and processes with more efficient, automation-enabled self-service, the company approached 乐鱼（Leyu）体育官网 firms in France and the UK to help.

      William Ellis
      William Ellis

      Partner

      乐鱼（Leyu）体育官网 in the UK

      Our response: Improving service quality for employees can lead to customer satisfaction.

      Employee experience is fundamental to, and underlies, customer experience. Finding the point where the two intersect can lead to positive business outcomes.

      Leveraging 乐鱼（Leyu）体育官网 professionals鈥� experience in technology-enabled process improvement, the project team looked for ways to integrate and optimise using听Powered Enterprise Global Business Services (GBS)听solution. This allowed them to transform the user experience with data-driven personalisation functionality, while helping to facilitate enterprise-wide efficiency and productivity.

      Danone had already migrated to ServiceNow鈥檚 platform for IT services to begin the process and was now ready to implement an enterprise-wide ServiceNow solution. The goal was to combine all services into a single organisational structure underpinned by 乐鱼（Leyu）体育官网鈥檚 business process optimisation model.

      With 乐鱼（Leyu）体育官网 Powered Enterprise GBS enabled by ServiceNow technology, Danone is now able to manage the full scope of Danone employees鈥� service requests through an intuitive, always-on and mobile-first digital interface.

      Ren茅 Vader

      Advisory Global Head of Clients & Markets

      乐鱼（Leyu）体育官网 International

      The outcome: United in purpose and performance.

      The resulting Danone solution is called 鈥楩ounda!鈥�, and is designed to drive efficiency across HR, finance, procurement and master data management. Enabled by the ServiceNow Enterprise Service Management platform, Founda! provides end-to-end visibility from request through to resolution. More than this, it acts as a critical cross-functional enabler for integrated business services, resulting in process harmonisation and consolidation, as well as significant cost savings.

      The 乐鱼（Leyu）体育官网 Powered GBS solution, enabled by ServiceNow, creates a single system of action for Danone employees. With a focus on mobile and self-service enablement, cases can be deflected and resolved, freeing up agents鈥� time to concentrate on other tasks. For organisations like Danone, the difference that 乐鱼（Leyu）体育官网 Powered GBS enabled by ServiceNow makes helps to serve the ultimate goal 鈥� sustainable growth in a digital future.

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      Our people

      William Ellis
      William Ellis

      Partner

      乐鱼（Leyu）体育官网 in the UK

      Max Goldsmith
      Max Goldsmith

      Alliances Director

      乐鱼（Leyu）体育官网 in the UK