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    Delivery Excellence and Transformation

    Enabling organisations to embrace a culture of excellence and transformation through innovation and digitisation, optimising cost of delivery/quality
    delivery-excellence-and-transformation

    Shift in quality engineering focus

    Traditional - Compliance driven

    Conformance to requirements

    Defects/deficiencies

    Within specifications

    The goal was customer acceptance

    Modern - Value driven

    Today, the customer assumes all products will meet expectations

    Every initiative is driven by hard and softsaving with benefit passed to business takeholder

    The goal is to surpass customer expectations via error prevention rather than error correction

    • Process on auto-pilot mode
    • Self compliant systems
    • self diagnostic system
    • Self healing system
    • Predictive outcomes
    • Real time insights
    • Dynamic alerts

    Key factor driving delivery transformation and excellence

    01

    Value stream benchmarking & optimization
    Ìý

    02

    Cognitive solutions and process digitisation
    Ìý

    03

    Innovation and culture building
    Ìý

    05

    Building a community of practices , center of excellence and capabilities of delivery excellence

    04

    Competency enablement
    Ìý

    Building evolutionary path for process-ecosystem

    Transformation Benchmarking Method

    Reactive

    Continuance of the traditional product and service suits. Focus is more on product / service cost reduction, marketing and sales campaign for a better and increased acceptance and revenue sustenance.

    Adaptive:

    The rigor is on adding newer product features to compete and be ahead of industry. The growth strategy of the organizationis more aligned to building a stable product ecosystem Productization is the core.

    Proactive

    Focus shift from building products to building service ecosystems. The shift from competition advancement to customer needs. Keeping users at the heart of processes and building a complete ecosystem to stay connected and utilize the products more effectively. Servitization is the core.

    Inventive

    Technology plays a critical role to drive future product & service needs. The journey to design and adopt new age solutions. Technology is the core. Smart-connected-automated systems. Chatbots, Virtual assistance, automation, RPAs, products & services supported through predictive & prescriptive analytics solutions etc.

    Disruptive

    Leading the industry by example. Focus on building open innovation eco-systems and driving culture of excellence. Building partners ecosystem and collaboration is the key.

    Building cognitive capabilities - quality 4.0

    Building cognitive capabilities - quality 4.0

    The holistic innovation framework ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India

    The holistic innovation framework ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India

    The 6P innovation thinking ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India way

    The 6P innovation thinking ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India way

    Key innovation services

    Key innovation services

    Offering: insights for innovation

    Offering: insights for innovation

    Offering: strategic innovation

    Offering: strategic innovation

    Workouts

    Duration: 6-12hrsÌý

    These are a series of high-paced, intense, and time-boxed, one day workouts forÌýresult oriented creative problem-solving. We draw from the best practices of design thinking to find innovative solutions for business challenges. Be it improving your existing ideas, uncovering bold new opportunities, or addressing urgent timebound issues, we shall strive to provide the support, guidance, and tools you need to create great results inÌýless than 200 minutes* (conditions apply).

    a.ÌýStrategic brand alignmentÌý- This workout helps leaders re- define their vision for their business unit, product, or service: for a changing market. And clearly articulate a comprehensible and strategic plan that sets a defined direction for their products/ services.
    b.ÌýInnovation nextÌýâ€� This is a resilience strategy workout. It helps in understanding and decoding the trends that could disrupt the future of your business and define the next business challenge for your team.
    c.ÌýBuilding empathyÌý- This workout helps teams discover key customer stakeholders involved, and identify their relationships, needs, and wants in a meaningful way. These insights help teams identify improvement opportunities
    d.ÌýThe ‘wowâ€� experienceÌýâ€� This workout helps teams create a journey of the people, places, systems, and information that customers interact with. Teams uncover customer challenges and opportunities at various experience touchpoints, generate ideas to resolve them and gain new insights
    e.ÌýCulture designÌý- This workout helps leaders and HR professionals identify the core values of the culture they wish to build in an organisation. And ideate, define and prioritise actionable practices, policies, and rituals they could implement to meet their end goal. The workout is based on the principles of Geert Hofstede’s culture onion.
    f.ÌýBusiness modellingÌý- This workout helps teams frame and structure their business idea into a simple business model canvas, through a structured deliberation on each aspect of modern business.
    Strategic sprint � 5-7 days: These are tailor made co creation workouts designed to take a problem to rough prototype (solution detail) through a curated and structured workout.

    Strategic sprint � 5-7 days: These are tailor made co creation workouts designed to take a problem to rough prototype (solution detail) through a curated and structured workout.

    Offering: innovation culture

    Offering: innovation culture

    Competency enablement: Holistic competency enablement solutions using proprietary assessment and development frameworks utilising tenets of service and delivery excellence.

    CoP vs CoE vs Service Line

    CoP vs CoE vs Service Line

    Innovation trainings

    The team has a collective experience of having delivered over 150 tailored training assignments, over 200 innovation consulting assignments and created 20 + brands. We have driven innovation across multiple sectors, in both B2B and B2C segments.

    Duration: 16 hours

    Target audience: Senior students / professionals

    Objective: To be trained on the new skills of driving and doing innovation, by focusing on understanding customer/user empathy to drive rapid ideation, prototyping and user testing.

    Details: Hands-on workshop using the tools of design thinking and trend watching. Covers the types and drivers of innovation and the evolution of service/experience economy.

    Duration: 16 hours

    Target audience: Students/professionals already trained in design thinking

    Objective: Understanding the construct of brand strategy (vision/values/experience and culture), understanding the changing customer behaviour, learn tools to planning a brand.

    Details: Lecture and workshop format on understanding the market shift and importance of purpose and value driven brand strategy. Introduction to basic tools and process of brand creation and its culture design.

    Duration: 16 hours

    Target audience: Students/professionals already trained in design thinking

    Objective: To be trained on the skills of mapping and forecasting the impact of trends on user behaviour and business to map meaningful business opportunities.

    Details: Hands-on workshop to understand service design, future trends - their needs the early adopters and the anticipated impact on the future. Defining the new product or service and creating a future business model. It shall also touch upon the open innovation ecosystem design.

    Duration: 24 hours

    Target audience: Professionals

    Objective: To train on the basic principles and tools to ideate a new differentiated business or reposition/expand the old one. Understand the importance and impact of purpose-driven brand and culture. Understand user behaviour to anticipate future behaviour trends. To learn the techniques of business modeling and brand design.

    Details: Hands-on training with experts in the domain of planning and designing new brands/business. An integrated module that integrates learning module from design thinking, trend-based innovation and brand strategy to develop user empathy, understanding social insight to define the brand differentiator of service and experience, define the values of the brand and designing the culture based on the values. To define the positioning, channel, and communication strategy.

    Delivery Excellence and Transformation Case Studies

    Our client success stories.

    Delivery Excellence and Transformation Case Studies

    Key Contacts

    Dr. Sankaran Venkataramani

    Partner, Transformation - Business Excellence

    ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India


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