�Clear accountabilityand ownership for the process and report�Cultural mindset aligned to the duty itself �Maximisingstakeholder engagement�Proportionalityof approach to report �Report timing�Determining appropriate Datacapture�Assessment Summary�Orientation to Business Strategy�Alignment to Culture and Purpose�Consideration of Cross-Cutting rules�Evidence of Good Customer Outcomes�Embeddedness of Vulnerable Customers�Rectifications/Remediation activity�Oversight and Assurance undertaken�Nature of any FCA engagement�Board approval mapped against FCA requirements�Appropriate range of quantitative metrics�Supporting qualitative commentary (incl.casestudies)�Report scope to include all aspects of the Duty -not just 4 outcomes�Consideration of layeringof report�Contain both escalationand remediation approaches�Buildupon the existing board reports�Role of BoardChampion�Robust and objectiveassessment of the report�Assess alignment to the firm's riskappetite�Capture detailed meetingminutesandagreed actions�Highlight futureenhancementstoprocess and reporting�Agree future board reporting (contentand cadence)Approach to processReport keycontentGovernance and OversightReport DesignPrinciples