Global Business Services (GBS) has revolutionised the way companies approach their business operations. Initially established to streamline and centralise routine processes through captive shared services or outsourcing, GBS has evolved into a valued strategic partner for organisations worldwide. Its success is evident in the efficiencies gained and the cost reductions achieved through traditional and tested, staff augmentation and managed services operating models. The advent of new technologies has ushered in a new era, compelling GBS to review its approach and embrace these trends towards future success.
GBS in the new business services eco-system
The market for GBS has grown and evolved over the last twenty-five years from prime focus on cost savings towards an identity of partnership, transformation and innovation. Our collective global experiences and industry research indicates that there is a wider adoption of front and middle office functions in GBS, accelerated by collaborations with innovative technology platform firms. This new business services eco-system is urging every company with new and existing GBS setups to examine their future journey and value case with advancements in intelligent automation and AI. By embracing the digital landscape, GBS will grow to be pivotal in harnessing data driven insights, elevate customer and employee experience, upskill talent and accelerate future growth for companies.
How ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø can support your journey
Setting up or redefining a GBS operating model is a large undertaking for any company. Regardless of the maturity of your organization, any journey requires senior sponsorship to set the strategic direction and ensure stakeholder buy-in to create a strong foundation for the transformation. ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø has a holistic framework to guide you through a GBS transformation of strategy, design and implementation, linked with functional, technology and change accelerators for success. Our team will guide you with:
- Introduce your company with the concept of GBS and its eco-system
- Guiding you in selecting an appropriate GBS (captive / outsource / hybrid) operating model
- Defining your GBS strategy and associated value case
- Designing your GBS blueprint and implementation roadmap
- Running a tender process to select a service provider to run your GBS (outsourcing)
- Making your GBS blueprint a reality (implementation of processes and connections with technology, hiring and training resources, etc.)
- Managing the transition from current setup to the new GBS operating model
- Improvement of the processes and reduction of waste, building efficiencies and boosting productivity
- Digitise the operating model with platform tooling through embedding of intelligent automation and AI
- Oversight over the entire transformation to adopting GBS and partnering with you to update board of directors, steering forums, etc.
- Identifying key metrics to track and measure the impact of GBS operating model
- Supplying tools and accelerators for an effective GBS journey
Three exemplary questions our clients ask us to start or rethink their GBS journey:
- How will the implementation of Global Business Services (GBS) impact our overall corporate strategy and long-term business objectives?
- What can we learn from other companies who have setup and refined their GBS operations?
- What are the anticipated benefits and potential risks associated with transitioning to a GBS model, and what are the key performance indicators used to measure success?
