Boye Ademola, Partner & Lead, Digital Transformation, 乐鱼（Leyu）体育官网 Africa, in his overview of the event, said 鈥淎t 乐鱼（Leyu）体育官网, we believe one of the enduring responses to the pandemic now and post-COVID19 is Digital. In simple terms, banks need to urgently scale up on capabilities to deliver products and services via digital channels. It is in this light that we have performed a series of user journey-centered assessments culminating in the Digital Channels Scorecard for retail banks in Nigeria. The Scorecard provides an industry perspective of how effective banks are in delivering products and services to customers via digital channels by measuring user experiences across a range of journeys for each bank. This webinar will attract a variety of business leaders from financial services, telecoms and other sectors that have a keen focus on retail growth via digital capabilities.鈥�

Ngozi Chidozie, Strategy and Digital, Management Consulting, 乐鱼（Leyu）体育官网 in Nigeria, commented as follows, 鈥淭he webinar will highlight our observations on leading practices, emerging trends and perspectives on opportunities for improvement of the overall digital channels experience across the Nigerian retail banking sector. That is why this upcoming event is themed: 鈥淟everaging Superior UX on Digital Channels to drive Retail Banking Growth.鈥�

Ladi Asuni, Partner, Digital Transformation opined that, 鈥淭he release of the Digital Channels Scorecard publication is the first in a series to come, designed by 乐鱼（Leyu）体育官网 for retail banks in Nigeria to have an objective understanding of their competitive positioning with respect to leveraging digital capabilities to deliver products and services. The upcoming webinar will also feature industry experts such as Akeem Lawal (Divisional Chief Executive Officer, Payment Processing, Interswitch), Bode Abifarin (Chief Operating Officer, Flutterwave) and Meaghan Johnson (Internationally renowned Fintech Researcher and UX Expert).

Tunji Odumuboni, Associate Director & Lead, Digital Platforms, 乐鱼（Leyu）体育官网 Africa, stated that " The Digital Channels Scorecard measures the quality of customer experience as they utilize products and services on 4 distinct channels 鈥� Mobile, Internet, USSD and Chatbot. The Scorecard covers 13 anchor journeys grouped into 5 thematic areas, viz: Digital Onboarding, Payments & Transfers, Self-Service, Lending and Customer Care. Our analysis of digital channels at retail banks in Nigeria resulted in 4 distinct categories. We have categorised banks in Digital Tier 1 as Leaders, Digital Tier 2 as Challengers, Digital Tier 3 as Followers and Digital Tier 4 as Late Starters.鈥�

Boye Ademola also added 鈥漈he 乐鱼（Leyu）体育官网 Digital Channels Scorecard unveils in-depth sector and domain insights from our user journey-centered assessments. It includes a benchmark of Digital Channels for retail banks in Nigeria using the proprietary 乐鱼（Leyu）体育官网 Digital Channels UX Assessment Framework which employs the 鈥渕ystery shopper鈥� review approach. This edition of the publication covers the 17 commercial banks that have a strong focus on retail banking. These banks have international or national banking licenses and retail banking operations across the country.鈥�

Egheosa Onaiwu, Associate Director, Clients & Markets, 乐鱼（Leyu）体育官网 in Nigeria, in his statement encouraged 鈥渋ndustry stakeholders to register for the event on the 乐鱼（Leyu）体育官网 website using the web address: https://bit.ly/乐鱼（Leyu）体育官网DigitalChannelsScorecard2020, while the main hashtag for the webinar, #乐鱼（Leyu）体育官网DigitalChannelsScorecard can be used to engage content across the 乐鱼（Leyu）体育官网 social media channels, which include LinkedIn, Twitter, Facebook and Instagram.鈥�

About 乐鱼（Leyu）体育官网 Nigeria

乐鱼（Leyu）体育官网 Nigeria is a professional services firm with deep expertise in the provision of Audit, Tax and Advisory services to clients in various industries and sectors of the economy including the public sector. 乐鱼（Leyu）体育官网 is well represented in Nigeria and across the African continent. Our objectives are to provide quality services to multinational, regional and local clients and to enhance the product offering in certain previously under-serviced markets.

For more information, please contact:

Egheosa Onaiwu
Associate Director,
Clients & Markets
乐鱼（Leyu）体育官网 in Nigeria
[email protected]

Tunji Odumuboni
Associate Director & Lead,
Digital Platforms
乐鱼（Leyu）体育官网 Africa
[email protected]