4.2
3.7
4.1
4.4
4.4
4.0
4.3
4.5
3.5
4.0
5.0
5.0
4.0
5.0
4.3
3.0
3.5
3.8
4.3
3.5
4.3
Ease of reporting lost sim and
blocking the number
Ease of availing add on services
-
caller tunes, missed call alerts,
international roaming, etc.
V
alue for money perception across
data packs, voice and text
Quality and ease of availing of
entertainment services
Ease of availing mobile banking,
payment services
Quality and ease of availing IoT
offerings for smart devices
Convenience of customer support
and quality of resolution
Segment
CX laggard
CX leader
Rated on a scale of 1
-
5, 5 being the best
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory