4.2
4.4
4.3
4.0
4.1
4.4
4.5
5.0
5.0
4.0
3.0
4.0
5.0
5.0
2.0
4.0
4.0
5.0
4.0
4.5
4.0
T
ransparency in pricing and return/
exchange policy
Option of warranty coverage and
process
Flexibility in scheduling installation,
ease of tracking and packaging quality
Ease of product exchange in case of
damage
Option of scheduling installation
Quality of installation and
professionalism of the staff
A
vailability of demo / ease of usage
Rated on a scale of 1
-
5, 5 being the best
CX laggard
Segment
CX leader
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory