Customer service
-
beverage, seating, etc.
Online vs in
-
store pricing/ discounts
Smooth checkout experience
Authenticity check
Staff
-
empathetic and helpful
Clear return and refund policy
Alteration services
Financing option and EMI
3.0
4.0
4.5
3.0
3.0
5.0
4.0
4.0
4.3
4.4
4.5
4.3
4.4
4.5
4.2
4.3
5.0
5.0
4.5
5.0
5.0
5.0
4.5
5.0
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX surve
y
,
co
-
created
with
EQUi
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OR
V
alue
Advisory