Regular updates on order status and timely
delivery
Quality product installation within committed
timelines
Ease of usage with readily accessible
product manuals
Hassle
-
free return/ exchange process
Ease of warranty extension and raising
claims
Quality of after
-
sales support and service
Engagement via loyalty programs and
personalised
promotions
Feedback collection and response
4.9
4.8
5.0
4.7
4.9
4.9
4.7
4.7
4.7
4.5
4.7
4.6
4.8
5.0
5.0
5.0
5.0
5.0
5.0
5.0
4.0
5.0
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory