Customer support
Returns and exchange process
Loyalty program/ membership usage
Community engagement
Personalised promotion
Feedback collection and response
3.5
3.0
3.0
4.0
3.0
2.0
4.6
4.5
4.3
4.3
3.8
3.6
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
Rated on a scale of 1
-
5, 5 being highest
CX leader
CX laggard
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
Occasion wear
Everyday wear