Online vs in
-
store pricing/ discounts
Smooth checkout experience
Staff
-
empathetic and helpful
Clear return and refund policy
Alteration services
Home delivery option
Multiple payment methods
Packaging quality
3.3
3.3
3.7
4.0
3.0
3.0
2.7
3.7
4.4
4.4
4.2
4.4
3.9
4.3
4.4
4.2
4.5
4.8
4.7
4.7
4.5
4.5
4.8
4.7
4.5
4.5
5.0
5.0
4.5
4.5
4.5
5.0
Rated on a scale of 1
-
5, 5 being highest
Occasion wear
CX leader
CX laggard
Everyday wear
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX surve
y
, co
-
created with
EQUi
T
OR
V
alue
Advisory