Ease of locating store
Store front accessibility and parking
Store display and layout
Extensive product/ brand range
Clear signage and ease of browsing
Real
-
time view on inventory
Staff
-
Consultation and attentive support
Convenience of trial
-
Virtual and in
-
person
Trial room management and privacy
Pairing suggestions
Quality of amenities
-
Lighting, seating, etc.
Rated on a scale of 1
-
5, 5 being highest
4.0
3.0
3.7
3.7
3.0
3.7
3.7
3.0
4.0
3.0
4.0
4.6
4.5
4.3
4.5
4.5
4.4
4.2
4.6
4.5
4.4
4.6
5.0
4.3
4.5
4.5
4.3
4.8
4.3
4.5
4.8
4.0
4.8
5.0
5.0
4.5
5.0
5.0
4.5
5.0
4.0
5.0
5.0
4.5
Occasion wear
CX leader
CX laggard
Everyday wear
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory