Fair negotiation and pricing
Fair contract terms and conditions
Multiple finance and payment options
Efficient project management
Option of customisations and fit outs
Supplier and contractor coordination
Accurate and regular stakeholder
communication
2.5
1.5
5.0
3.0
4.5
2.0
4.0
4.2
4.0
4.4
4.1
4.3
3.9
4.2
4.3
5.0
4.7
5.0
4.7
5.0
4.3
CX laggard
Segment
CX leader
Rated on a scale of 1
-
5, 5 being highest
High variance in ratings
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey, co
-
created with EQUiTOR Value Advisory