Efficient property management and
maintenance
Tenant and occupant satisfaction
Regular compliance and reporting
Timely renovations and upgrades
Vendor relationship
Sustainability practice maintenance
Efficient crisis management and risk
mitigation
Easy lease renewal
4.0
3.8
4.0
4.3
3.6
3.8
3.8
3.8
4.5
4.2
4.5
4.8
4.5
4.2
4.2
4.0
3.0
3.0
2.0
3.0
1.0
2.0
1.0
2.0
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey, co
-
created with
EQUiTOR
Value Advisory
High variance in ratings