T
imely material delivery
Accurate material quality check and
warranty
Installation supervision
Workmanship warranty
Monitoring app configuration
Easy app usage
-
reminders and
maintenance
Accurate monitoring of power
generation
Option of registering complaints/ queries
Quick resolution support
4.0
5.0
5.0
4.0
4.0
4.0
4.0
3.0
3.0
4.3
4.4
4.5
4.3
4.1
4.3
4.5
4.1
4.0
4.0
5.0
4.0
5.0
5.0
5.0
5.0
5.0
4.0
Segment
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High priority
Source: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, conducted by co-created with EQUiTOR Value Advisory;