Easy to navigate website/
App
Multiple channels/ mode of enquiry
Ease of understanding technical
requirements
Ability to assess wattage needed
Detailed and quick generation of
preliminary feasibility report
Option of scheduling visit at one
�
s
convenience
Ability to estimate electric bill savings
Option of offline demo and sales support
Option of system visualization on roof
3.6
4.1
4.0
3.7
3.7
3.6
3.9
3.9
4.3
4.5
4.6
4.2
4.4
4.3
4.5
4.4
4.4
4.5
4.0
5.0
4.0
5.0
5.0
5.0
5.0
5.0
4.0
Segment
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High priority
Source: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co-created with EQUiTOR Value Advisory;