Reliability of the service
Accurate meter reading and billing
Clear communication
-
preferred mode
and language
Frequent communication
-
regular
updates during downtimes
Ease of locating distributors office for
offline connect
A
vailability of multiple payment modes
Regular maintenance & upkeep
Convenience of availing customer
support
Quality of resolution
4.3
3.7
3.3
3.3
3.3
3.7
3.2
3.7
4.0
4.7
4.5
4.5
4.3
4.2
4.3
4.3
4.4
4.4
5.0
4.7
5.0
4.7
5.0
5.0
4.7
5.0
4.7
Segment
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High priority
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
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alue
Advisory