Ease of information gathering
A
vailability of cost comparison between
plans
Good reputation of distribution company
Ease of locating distributor company office
Ease of connecting with the distributor
Helpful staff support/service at the distributor
Easy to understand the application process
Smooth application submission
Regular site inspection
Easy document verification
Fair quotation and payment
Efficient installation and connection
3.0
4.2
4.0
2.5
1.0
3.5
3.0
3.5
4.0
3.0
4.2
4.1
3.8
3.8
3.6
4.1
3.8
4.0
3.7
4.3
3.8
4.6
4.0
4.7
4.0
4.3
4.8
4.3
4.8
4.5
4.0
3.5
4.5
Segment
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High priority
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory