Good reputation and reliability of
supplier
Promised product quality and
specifications
Fair pricing
Accurate availability and lead times
Frequent regulatory compliance
Positive sustainability and
environmental impact
Timely technological advancements
Honest customer reviews and
testimonials
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, conducted in collaboration with EQUiTOR Value Advisory
Segment Avg
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High variance in ratings
3.9
3.5
4.2
4.4
4.1
3.6
4.4
4.1
4.4
4.4
4.3
4.4
4.2
4.3
4.5
4.6
4.0
5.0
5.0
5.0
4.0
5.0
5.0
5.0