Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, conducted in collaboration with EQUiTOR Value Advisory
Fair pricing and negotiation
Fair contract terms and conditions
Option of customization and
specifications
Frequent quality assurance and testing
Steady ongoing supplier relationship
Option of supplier support and service
Timely logistics and delivery
Easy financing options and payment
terms
Efficient risk management
Segment Avg
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
High variance in ratings
5.0
3.0
2.0
5.0
3.0
4.0
2.0
4.0
4.0
4.3
4.1
3.7
4.4
4.1
4.5
4.1
4.4
3.9
4.6
4.5
4.8
4.5
4.9
4.3
4.4
4.6
4.5