Luggage assistance
Smooth and efficient check out process
Follow
-
up communication
Loyalty programs/ membership updates
Post
-
stay support and query resolution
Rated on a scale of 1
-
5, 5 being highest
Segment
CX leader
CX laggard
3.0
2.0
5.0
4.0
5.0
5.0
5.0
5.0
4.7
4.7
4.5
4.3
4.8
4.4
4.9
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey co
-
created with EQUiTOR Value Advisory