Smooth check
-
in experience
Quality of in
-
room facilities and interiors
Delivery on what was promised
Appealing dining and beverage options
Professional and empathetic staff
Daily housekeeping
Availability of complimentary toiletries
3.3
3.8
3.7
3.0
3.9
3.3
3.5
4.2
4.2
4.3
3.8
4.3
4.1
4.1
4.8
4.5
5.0
4.4
5.0
4.8
5.0
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey, co
-
created with EQUiTOR Value Advisory