Dealer/retailer feedback
Incentive program
-
rewards and claims
T
rade agreement renewal
T
rade scheme reimbursement (Ease of
access)
Balance confirmation
Service
T
A
T and ROI tracking
Stock check and sign
-
off on receivables and
payables
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest
4.2
4.1
4.2
3.9
4.2
4.0
3.8
5.0
5.0
5.0
5.0
5.0
1.0
5.0
3.0
1.0
1.0
1.0
1.0
4.0
1.5
1.0
2.0
3.0
4.0
5.0
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory