Sales velocity
Beat planning and productivity
Ease of placing order
PO processing timeline
Coordination support from the regional
sales team
Credit facilities and penalty
Delivery tracking, updates and packaging
quality
Ease of sales returns
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest
4.2
4.4
3.7
3.8
3.9
4.5
3.8
5.0
5.0
5.0
5.0
5.0
5.0
4.0
2.5
2.0
3.3
2.0
2.0
3.0
4.5
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
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OR
V
alue
Advisory