Rated on a scale of 1
-
5, 5 being the best
Ease of reactivating/ extending service
Ease of closing the account
Relevance of communication updates
Customer support and quality of
resolution
Feedback collection and action
CX laggard
Segment
CX leader
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey co
-
created with
EQUiTOR
Value Advisory
3.3
3.4
3.6
3.4
3.2
4.2
4.3
4.3
4.6
4.4
4.0
4.0
3.9
3.9
3.9