3.0
3.3
3.0
3.0
3.8
3.8
3.5
5.0
5.0
5.0
5.0
5.0
5.0
5.0
4.2
4.1
4.1
4.0
4.3
4.5
4.3
Policy
customisation
and flexibility
Omnichannel access and communication
Professionalism of agent/ sales staff
Disclosure on policy terms and reliability of
agent support
Identity verification and KYC
Ease of current condition assessment
-
medical test / vehicle check
Quote generation and payment
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey co
-
created with
EQUiTOR
Value Advisory
Rated on a scale of 1
-
5, 5 being highest
CX
le
ader
Segment
CX laggard