CX leader
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey, co
-
created with EQUiTOR Value Advisory
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest
2.0
1.0
3.0
2.0
3.0
3.0
2.0
4.0
4.0
5.0
5.0
5.0
5.0
5.0
4.1
3.5
4.1
4.4
4.0
4.0
3.9
Availability of relevant information across
channels
Reliability and quality of support offered by the
staff at branch
Ease of application process
Seamlessness of the identity verification and
KYC
Ease of putting in a guarantor or co
-
owner for
the loan
Account opening charges
Registration for online access to services
High variance in ratings