CX
l
eader
CX laggard
Segment
Rated on a scale of 1
-
5, 5 being highest
Ease of warranty extension
Convenience of availing customer support
Reliable delivery with good packaging and
regular updates
Ease of product exchange in case of
damage
Quality of resolution
Helpful online demo and ease of
understanding
4.0
1.0
3.0
5.0
3.0
1.0
4.7
4.7
5.0
5.0
5.0
4.5
4.6
4.0
4.3
4.7
4.5
4.0
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey
co
-
created with EQUiTOR Value Advisory