CX leader
CX laggard
Segment
Rated on a scale of 1
-
5, 5 being highest
Website UX/UI and ease of understanding
technical requirements
Stock availability in store
Ease of locating the store
Offline demo and sales support
Ease of comparing options/ features across
brands
Expert reviews and customer testimonials
3.3
3.5
3.5
3.5
4.3
5.0
4.8
4.0
4.7
4.7
4.3
5.0
4.3
4.2
4.4
4.1
4.1
4.3
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey
co
-
created with EQUiTOR Value Advisory