CX leader
CX laggard
Segment
Rated on a scale of 1
-
5, 5 being highest
4.0
4.0
3.0
3.0
4.1
4.1
3.7
4.4
4.3
4.6
4.9
4.5
4.4
4.4
4.6
4.3
4.1
3.8
4.4
4.3
4.2
Ease of warranty extension
Convenience of customer support
Troubleshooting support
Ease of product exchange in case of damage
Quality of installation
Professionalism of the staff
Relevance and usage of the loyalty program
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø CX survey
co
-
created with EQUiTOR Value Advisory