1.0
2.5
3.0
4.2
4.0
5.0
5.0
5.0
4.4
4.3
3.7
4.0
4.1
4.2
4.2
Ease of taking the test drive
Flexibility to
customise
features, add on
features available
Availability of various financing options,
clarity on pricing, and ease of negotiation
Seamlessness of documentation, booking,
and payment process
Timeline for delivery and adherence, along
with delivery experience
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest