4.0
4.0
3.8
3.8
4.0
4.2
4.6
4.4
4.6
4.6
4.3
4.2
4.1
4.2
4.2
Smart features usage experience
Availability of emergency support /
roadside assistance
Ease of battery swapping facilities
and availability of guide / help book
on charging e
-
bike at home
Customer support, quality of
resolution, warranty coverage, and
extension
Spare part availability
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest