1.0
1.0
4.0
3.0
5.0
5.0
5.0
5.0
5.0
4.0
3.4
3.6
4.2
3.8
3.9
Intuitive website flow and easy
-
to
-
understand content
Ease of locating the dealership
Ease of assessing vehicle aspects and
features online, including pricing
Availability of different models / variants
at the dealership
Sales staff support in assessing the
features
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest