Demo and app set
-
up
Quality of service facilitation and
experience
Spare parts availability
Ease for locating charging station and
service facilitation
Smart features and application usage
experience
Car delivery experience
Customer feedback collection and
emergency support
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX leader
Segment
CX laggard
Rated on a scale of 1
-
5, 5 being highest
3.3
4.0
4.6
4.2
3.8
3.7
3.0
5.0
5.0
5.0
5.0
5.0
5.0
4.0
4.0
4.0
4.1
4.1
4.1
4.0
4.0