Driver / mechanic training program
availability
Ease of assessing and selecting the
right insurance plan
Negotiations on terms
-
pricing,
warranty, post
-
sales services
Simple documentation
-
vehicle
registration and insurance
Timeline for delivery, SLA adherence
and storage support
4.4
3.9
3.1
4.1
4.3
4.1
4.3
4.3
4.2
4.2
4.2
4.3
3.8
4.2
4.2
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest