Ease of repairs through third party / in
-
house
mechanics and spare part availability
Quality of service facilitation and experience
Relationship management with the
salesperson / dealer and response to
customer feedback
Vehicle Inspection and
customisations
Warranty coverage and extensions
4.4
4.6
3.9
4.0
3.2
4.5
4.0
4.6
4.5
4.6
4.3
4.3
4.2
4.2
4.1
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest