Intuitive website flow and easy to
understand content
Ease of assessing vehicle features and
integrating
customisations
Access to financing options and
disbursal of loans
Delivery timeline communication
Staff accessibility in decision process
and product walk through
3.2
4.5
3.9
3.4
4.1
4.2
4.3
4.2
4.2
4.3
3.9
4.2
4.1
3.8
4.0
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, co
-
created with
EQUiTOR
Value Advisory
Rated on a scale of 1
-
5, 5 being highest
CX laggard
CX leader
Segment