Leading in Customer Experience Strategy

乐鱼（Leyu）体育官网 once again named a Leader in Customer Experience Strategy Consulting by Forrester

For the second consecutive time, 乐鱼（Leyu）体育官网 has been recognised as a Leader 鈥� significantly improving our placement and achieving 2^nd place - in .

The Report states 鈥樌钟悖↙eyu）体育官网鈥檚 CX practice has made significant financial investments to advance its AI capabilities and already broad industry expertise. It stands out in its approach to pricing flexibility and transparency, with a team that manages the pricing process and is facilitating the growth of its performance-based contracts. Its talent strategy is fine-tuned to acquire, develop, and retain employees who support its ambitions鈥�.

Owen Lewis

Partner, Head of Management Consulting, Head of Banking & Capital Markets

乐鱼（Leyu）体育官网 in Ireland

The Forrester Report also notes 乐鱼（Leyu）体育官网鈥檚 strengths in upfront analytics and insights generation from marketplace analysis, customer research, and its industry expertise supporting its downstream ability to create CX visions and business cases. Its roadmap development is advanced relative to the market thanks to its visualisation tools that bring the roadmap to life, highlighting journey issues and supporting decision-making.

Customers of 乐鱼（Leyu）体育官网 appreciate their deep industry expertise, as well as its ability to translate and apply best practices from other industries. Multiple customers were pleased with the level and speed of KPI improvement resulting from their engagements.

The Forrester Wave鈩� conducted an evaluation of customer experience (CX) strategy consulting services providers, and they identified the most significant ones and researched, analysed, and scored them.